SAEED's CV
SAEED MOHAMMED GHANEM BIN SELEM
CALL CENTER / CUSTOMER SERVICE
Profile summary
Strategic customer service and call center professional with 13 years of experience shaping visitor relations, administrative coordination, and banking operations. Proven ability to direct operational workflows, manage guest services, and handle client inquiries across diverse cultural and corporate environments. Committed to maintaining high standards of professional communication and operational support.
Career highlights
Medical Call Center Support: Answered patient medical inquiries and scheduled tele-consultations while maintaining professional communication standards and processing client appointment requests.
Customer Service Operations: Opened new client accounts following standard banking compliance procedures and delivered front-line customer support to resolve inquiries and complete transactions.
Visitor Relations and Inquiries: Addressed patron inquiries regarding artworks and exhibitions while managing guest operations, visitor flow, and exhibition navigation.
ATM Service Management: Directed operational workflows for ATM installations and service request handling while managing vendor interactions to resolve system downtimes.
Key skills
Professional experience
Steered visitor relations and operations at Qasr Al Hosn, coordinating directly with internal teams to manage daily guest traffic and high-profile visits. Shaped the front-line engagement strategy by serving as the primary point of contact for all site inquiries, exhibitions, and interactive installations.
- Delivered front-line support to visitors at a premier cultural heritage site.
- Provided accurate information regarding site history, exhibitions, and interactive installations.
- Managed visitor inquiries and resolved issues to maintain visitor satisfaction.
Directed visitor operations and on-site guest flow for Manar Abu Dhabi across 2025 and 2026. Managed ground-level support functions to preserve service quality standards throughout the event grounds.
- Welcomed diverse visitors and provided direct guest assistance.
- Addressed guest inquiries with professionalism and efficiency.
- Facilitated smooth entry while maintaining the visitor experience.
Managed guest operations for exhibition spaces, overseeing visitor flow and navigation protocols while supporting standard service operations.
- Greeted visitors at the entrance and guided guests through exhibitions.
- Delivered details regarding artworks and interactive installations.
- Handled visitor inquiries and addressed guest concerns.
Shaped event operations strategy for international functions and VIP coordination, managing logistical workflows, guest registration frameworks, and crowd control protocols.
- Controlled crowd movement and guest services for large-scale international events.
- Executed guest registration procedures and logistical workflows.
- Processed visa, license, and vehicle registrations while maintaining strict adherence to regulatory standards.
- Built strong relationships with government departments and external stakeholders to expedite administrative approvals.
- Processed client requests for appointment scheduling while attending to specific customer needs.
- Executed marketing campaigns across print media.
- Managed deployment schedules for speed radar systems.
- Coordinated internal communications to keep staff informed of facility updates.
- Maintained records to support facility operations.
- Directed operational workflows for automated teller machine installations and service request handling.
- Managed vendor interactions to address and resolve system downtimes.
- Opened new client accounts following standard banking compliance procedures to establish valid financial profiles.
- Delivered front-line customer support to resolve inquiries and complete transactions according to institutional guidelines.
Education
Languages
Arabic · Native
English · Professional